Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches sold by Pride & Pinion authentic?
Yes, every timepiece undergoes a rigorous multi-point inspection by our master watchmakers to guarantee 100% authenticity and mechanical integrity before being listed for sale.
What is your international shipping policy?
We offer fully insured worldwide shipping via premium couriers like FedEx and DHL. Delivery times typically range from 2 to 5 business days depending on your location and customs processing.
Do you offer a warranty on pre-owned watches?
All pre-owned watches purchased through Pride & Pinion come with a comprehensive 24-month mechanical warranty for your peace of mind, in addition to any remaining manufacturer warranty.
What is your return and refund policy?
We provide a 14-day return period for online purchases, provided the watch is returned in the exact same condition as sold, with all security tags and original packaging intact.
Can I sell or trade-in my watch?
Absolutely. We offer competitive quotes for part-exchanges or outright purchases. Simply fill out our 'Sell Your Watch' form with high-resolution photos and details for a professional valuation.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and offer various financing options through our partners to help you secure your desired timepiece.